Privacy Policy
Last Updated: September 17, 2026
Who We Are
Fiber is Fast, LLC, a Delaware limited liability company (“FIBER FAST”) takes your privacy seriously. Together with all of its subsidiaries and affiliates, (“FIBER FAST HOMES”, “we”, “us”, “our” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s websites (“Website”) and individuals who register to use our services. This privacy policy (“Privacy Policy”) describes the privacy practices of FIBER FAST, its subsidiary, Fiber Fast Homes, and its products and services affiliated with Fiber Fast Homes as well as individuals’ choices regarding use, access, and correction of personal information. We provide affordable, high-speed internet in the United States. Find us at: fiberfasthomes.com.
What Personal Information We Collect and How We Use It
We collect certain information when you use our products, services, and websites, as well as when you communicate with us. We may collect your information through intake forms when you subscribe for our services, contact forms, Fiber Fast Homes portals, customer service inquiries, or other communications initiated by you. We may also collect certain device and location information when you use our Website. This information may include information that can be used to identify you (“Personal Information”).
We collect and use Personal Information to evaluate service requests, process transactions, manage billing, provide account and customer support, prevent fraud and manage risk, offer products and services, improve our services, and meet legal and regulatory obligations.
What Personal Information We Collect
Information You Provide to Us. We collect information you provide when you subscribe to our services, contact us, use our customer portals, or communicate with us. This may include your name, email address, telephone number, and home or service address.
If you choose to log in to our website or otherwise save any information about yourself, such information may be stored via computer code sent to your computer (commonly referred to as a “cookie”). This will allow easier log in to our Website in the future, and mechanisms such as these allow for the collection of information about your interactions with our websites.
Information Related to Your Use of Our Services or Equipment. We collect certain information necessary to provide, operate, maintain, and support our Internet services. This may include bandwidth usage, device information, and location information associated with your service or connected equipment.
We use this information to provide and maintain Internet service, manage customer accounts, provide customer support, troubleshoot service issues, maintain and secure our network, communicate with customers about their service, improve our products and services, and comply with applicable legal and regulatory requirements.
Information Collected When You Use Our Website
When you visit our Website, we may automatically collect certain information about your device and how you interact with our Website. This may include your IP address, browser type, operating system, device information, referring and exit pages, pages viewed, and other website usage information.
We may use cookies and similar technologies to operate our Website, remember preferences, understand how visitors interact with our Website, improve website performance, and support analytics and marketing activities. You may be able to control or disable cookies through your browser settings. Certain features of our Website may not function properly if cookies are disabled.
Analytics Information
We may use third-party analytics services, including Google Analytics, to help us understand website traffic, usage, and performance. These services may collect information about your device and interactions with our Website using cookies and similar technologies.
For more information about how Google handles information collected through Google Analytics, please review Google’s privacy resources.
Aggregate Information. Aggregate Information is information that does not identify you in any way. Aggregate Information may be collected when you visit our website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains Personal Information, such that only Aggregate Information remains. We may collect, use, store, and transfer Aggregate Information without restriction.
Who We Share Your Personal Information With
FIBER FAST does not sell your Personal Information. FIBER FAST may also disclose your Personal Information to our service providers (including, but not limited to hosting providers and marketing vendors), and other third parties in the normal course of business, including but not limited to: (i) payment networks, and the members of such networks; (ii) electronic funds transfer networks; (iii) clearing and settlement banks; (iii) courts, independent auditors, law enforcement agencies and other governmental authorities, bodies or agencies in response to subpoenas, to prevent fraud, during the course of an audit or examination or as required by law.
How Long We Retain Your Personal Information
FIBER FAST retains Personal Information for as long as reasonably necessary to provide our services, maintain appropriate business and customer records, fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable business or legal requirements.
Access to Your Personal Information and Choices
Individuals may edit, otherwise update, or delete their personal information through the Fiber Fast Homes web portal. If you have questions about Personal Information we have about you, you can contact us at support@fiberfasthomes.com. You can cancel your account by contacting us at support@fiberfasthomes.com. We may retain a copy of your information, including Personal Information, for a period of time reasonably necessary in accordance with this Privacy Policy.
Automated Communications
Email Communications. You may receive email communications from Fiber Fast Homes regarding your service, account, customer support, or other interactions with us. We may also send marketing emails about our products, services, plans, upgrades, and promotions. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email. Unsubscribing from marketing emails will not prevent you from receiving service-related or transactional communications necessary to manage your account or provide our services.
Phone Communications. Fiber Fast Homes may contact you by phone regarding your account, service, installation, appointments, customer support requests, outages, maintenance, billing, or other service-related matters. We may also contact you regarding Fiber Fast Homes products, services, plans, upgrades, or promotions, as permitted by applicable law.
Mobile Messaging & SMS Communications. Fiber Fast Homes may send text messages related to your account, service, installation, appointments, outages, maintenance, billing, customer support, and other service-related matters. We may also send promotional text messages regarding Fiber Fast Homes products, Internet plans, upgrades, special offers, and promotions to customers who have opted in to receive these communications.
Fiber Fast Homes may collect your mobile phone number and information related to your messaging preferences when you provide your phone number, enroll in our messaging programs, communicate with us by text, or otherwise interact with our SMS services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties.
We may use service providers to facilitate the delivery of text messages and support our business operations, subject to appropriate privacy and data-protection requirements.
Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact Fiber Fast Homes at 866-334-2021.
Consent to receive promotional text messages is not a condition of purchasing Fiber Fast Homes products or services.
How We Protect Your Personal Information
We use reasonable technical, administrative, and physical safeguards to protect against unauthorized access to, use of, or disclosure of the Personal Information we collect and store. However, we cannot and do not guarantee that these measures will be sufficient to protect against all efforts to gain unauthorized access to that information.
Children’s Privacy
We do not knowingly collect any information from children under 13, nor are our Websites or our services targeted toward children under 13. If you are the parent of a child under the age of 13, and you believe he or she has shared information with us, please contact us at support@fiberfasthomes.com so we can remove their information from our systems.
International Visitors and Users
Our company is located in the United States and our website and services are hosted there. The laws governing the collection and use of information within the United States may be different from the laws of your country. If you decide to use our Website or services, or share your Personal Information with us, you are agreeing to be governed by the laws of the United States and you are expressly consenting to the transfer of your information and Personal Information to the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or privacy practices. When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by applicable law, we may provide additional notice of material changes.
Contact Us
If you would like to learn more about how we use your Personal Information to deliver you with the best services and products, have any questions about this Privacy Policy, or would like to exercise any of the rights described herein, please email support@fiberfasthomes.com.