Activation times vary by community and whether an installation is required. We recommend contacting our Concierge team before your move-in date so we can help make sure you’re connected as quickly as possible.

A Fiber Fast Homes technician will get your service connected, install any necessary equipment, and make sure everything is working before they leave. Installation requirements and timing may vary by community and home.

Managing your account is easy! Check out our billing portal to view your account and make changes to your payment method.

Having issues getting logged in? Contact Concierge by phone or email for assistance.

Fiber Fast Homes offers multiple Internet speed options, with speeds up to 2 Gig in eligible communities. Available plans may vary by location. Contact our Concierge team at 866-334-2021 to see what’s available at your address.

The right plan depends on how many people and devices are connected and how you use your Internet. Our Concierge team can help you compare available plans and choose the best fit for your household.

2 Gig Fiber Internet is available in select Fiber Fast Homes communities. Call our Concierge team at 866-334-2021 to check availability at your address and learn about upgrade options.

Our Concierge team is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, excluding company holidays.

Technical support is available by phone 24/7 at 866-334-2021.

Our Concierge team can help with getting connected, scheduling installation, account and billing questions, plan upgrades, equipment, and general service questions.

Think of us as your first stop when you need help with your Fiber Fast Homes service.

Yes. Technical support is available by phone 24/7 at 866-334-2021, so help is available even when our Concierge team is closed.

Start by checking that your router and equipment have power and that all cables are securely connected. You can also restart your router. If you’re still unable to connect, call 866-334-2021 for technical support.

Wi-Fi performance can vary depending on your home’s size, layout, walls, electronics, and distance from the router. If you’re experiencing weak Wi-Fi in certain areas, our team can help troubleshoot your connection and recommend ways to improve coverage. Wi-Fi mesh extenders are also available for a small additional monthly fee.

Call us at 866-334-2021 and we’ll help find the right solution for your home. We’re here to help.

For the best Wi-Fi coverage, place your router in a central, open area of your home and, when possible, off the floor. Avoid cabinets, large appliances, and other objects that may interfere with the signal.

If you’re still experiencing coverage issues, call us at 866-334-2021. Our team can help troubleshoot your Wi-Fi and determine whether a mesh extender could help.