Need Help? We're here for you.
Great service should come standard with great Internet.Whether you’re signing up for service, scheduling installation, managing your account, troubleshooting an issue, or upgrading your Internet plan, our Concierge & Customer Support team is here to help every step of the way.
Phone
Technical Support
Always Available: 24/7/365
Concierge Hours
Monday–Friday
8:00 AM–8:00 PM ET
Closed on major holidays
concierge@fiberfasthomes.com
Questions about service, installation, billing, or account support?
We’re here to help! Send us an email or complete the contact form below.
A member of our Concierge team will respond as soon as possible.
Address
2941 Dawn Road
Jacksonville, FL 32207
Our Jacksonville warehouse serves as Fiber Fast Homes’ mailing address and operations hub.
Supporting our growing network of communities across California, Colorado, Florida, Georgia, North Carolina, Texas, and Virginia.
Contact Us
Frequently Asked Questions (FAQs)
How do I activate my Fiber Fast Homes Internet?
Getting connected is easy! Contact our Concierge team and we’ll help you activate your service, review the Internet options available in your community, and schedule installation if needed. Call 866-334-2021 or email concierge@fiberfasthomes.com to get started.
How long does it take to get connected?
Activation times vary by community and whether an installation is required. We recommend contacting our Concierge team before your move-in date so we can help make sure you’re connected as quickly as possible.
Can I upgrade my Internet plan?
Yes! If faster speeds are available at your address, our Concierge team can help you upgrade your plan, including options for 2 Gig Internet in eligible communities.
Contact us at 866-334-2021 to check availability and explore your upgrade options.
How do I contact Fiber Fast Homes Concierge?
Our Concierge team is here to help with service activation, billing and account questions, plan upgrades, equipment, and general support.
Call 866-334-2021, email concierge@fiberfasthomes.com, or complete the contact form on this page.
What are Concierge Support hours?
Our Concierge team is available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, excluding company holidays.
Technical support is available by phone 24/7 at 866-334-2021.
How do I report an Internet outage?
If you’re experiencing a service interruption, visit our Outage Page to check for a known outage in your area.
If no outage is reported and you’re still having trouble, call 866-334-2021 for 24/7 technical support. Our team can troubleshoot your connection and help determine the next steps.